Frequently Asked Questions

Can I get a customised activity/package for myself and/or my group?

We can customise tours around your unique interests. Please check with our customer service helpline for more details.

When do I receive confirmation of my activity booking?

As soon as you complete your booking on pnlonline.com, you'll receive confirmation by email.

Are the tour operators safe and trustworthy?

We are IATA appointed agent since 1993.

It has been 48 hours since I booked and have not received confirmation. Help!

Please drop us an email with your Booking Reference Number and your Mobile Number. We will get in touch with you soon.

How do I change the passenger name in my activity booking?

Please drop us an email with your Booking Reference Number and your Mobile Number. We will get in touch with you soon.

What forms of payments you accept?

We accept payment via credit card and direct bank transfer.

Where can I deposit the balance amount for doing a transaction with pnlonline.com?

Please check with our customer service helpline for more details.

How can I use pnlonline.com voucher code?

Please enter the valid voucher code on the order review page before making payment. Once the code is applied successfully, the final amount payable will be shown, you can then proceed and confirm your booking.

Can I book travel insurance with pnlonline.com while buying a tour package?

Yes, you can book travel insurance by visiting our Insurance section online. For further assistance, please check with our customer service helpline.

What are the cancellation charges for a tour package?

Please check with our customer service helpline for more details.

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24, Mezzanine Floor,
Jln Serkut, Tmn Pertama, Cheras,
56100 Kuala Lumpur

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